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Have goals? Measuring progress gets you there faster!

 Step 1: Set clear goals.

Step 2: Choose metrics.

 measureDo you have professional and other goals in mind for the year?  For the future? So what’s your plan?

 It can be motivating to have a broad, enticing vision, but it can also be daunting.  Sometimes people put off their biggest objectives and most exciting projects because they don’t even know where to begin.

 To get started and keep moving toward your goals, think about ways to establish specific benchmarks and measure your progress.  For example, if you propose to write a book, you might commit to writing a certain number of words each week or month.

Maybe you are one of those folks who have heard about the power of measurable goals more times than you can count. But you’re still not convinced.  Maybe metrics strike you as time-consuming or boring, or you think some values can’t be quantified?  Before you give up on the idea of making your goals measurable, consider these points:

  • Measuring creates awareness.  If you regularly measure something, you tend to keep it in mind.  So if you’re trying to develop a habit, coming up with and applying a metric will help you to keep on the path.   For example, research says that if you decide to eat less in order to lose pounds, you are more likely to stick to your diet if you regularly weigh yourself and chart your weight.   And it’s the same for organizations.  Studies suggest that, in businesses, government units and non-profits, attention tends to focus on the things that get evaluated.
  • Quantity can lead to quality.  When you count positive steps, you are likely to take more of them.  And the more you practice an activity, the better you get at it.  One of the first in a series of books focused on the power of practice is Geoff Colvin’s ““>Talent Is Overrated.”  Colvin examined research about “what really separates world-class performers from everybody else.”  He concluded that great performers — whether in music, sports or business — are the ones who practice intensely.  Quantity doesn’t always lead to quality, but often the more times you do something, the more you learn.  And when learning is involved, quantity leads to quality.
  • Measurement can foster self-control.  “If you can measure it, you can manage it.”  That quote is often attributed to management guru Peter Drucker, but his take on measurement in the workplace was actually more nuanced.  He saw a danger that measurement “could be used to control people from the outside and above — that is, to dominate them.”  He suggested that the better use of measurement is to “make self-control possible.”  He thought metrics should be used by every manager “to appraise his own skill and performance and to work systematically on improving himself.”
  • Measurement can replace micro-management.  As a coach, I’ve encountered many situations where managers want to delegate but can’t seem to do it.  Sometimes they hover annoyingly over a project because they want a better sense of how it’s going.  But when the manager and the project leader are able to come up with the right metrics, suddenly the problem disappears.  A good measurement and reporting system can create transparency.  Then it becomes easier both to solve problems and to recognize progress. And, when you begin to demonstrate your achievements, it’s easier for your manager to let go.

At times we are slow to create a measurement system because we don’t know what to measure.  It is not always easy to quantify the impact or value of your work, but the process of selecting metrics can contribute to your ultimate success.  Choosing your approach to keeping track requires you to ask important questions.  The first step may be to break a large goal into pieces.  Then you’ll want to consider which factors actually matter.

Suppose your New Year’s Resolution is to get to the office earlier.  You start to build a picture by recording your daily arrival times.   And then you begin to wonder: why is it harder to be prompt on some days than on others?  So you expand your log to record your bedtime, your hours of sleep and whether you lay out your next day’s clothes before going to bed.  You notice the patterns and eventually you change your evening routine.  You start getting out of the house sooner, and your commitment to arrive at work earlier is reinforced by that ping of pride each morning when you record the time you hit your desk.

It can be useful to experiment a bit as you choose data to show how you’re doing.  As you explore options, consider these three approaches to measuring progress toward your goals.

  • Measure progress toward actually completing the mission.  Some goals can be framed in numerical terms, which makes progress easy to chart directly.  Suppose, for example, that you want to raise your profile by energizing your blog.  It’s a simple matter to set numerical targets, like the number of posts you intend to publish this year. 
  • Count important activities.  Often major factors impacting completion of your mission are beyond your control.  So observe the things you can control.  Determine which activities are most likely to contribute to your success, and start measuring them.  For example, perhaps you are trying to attract new donors for your foundation, but economic trends may limit your success.  Get moving by identifying the most important fundraising steps toward your goal, like calling supporters and hosting events.  A direct measurement approach would count outputs from your work process, like the number of dollars raised per month.   But the measures that kick you into gear might be those that track your inputs to the process — your actions — like the number of people you call and the time you spend talking with prospects.
  • Create capacity.  Complex goals may require a staged approach to measurement.  Often you can’t start racking up actual results until you put the tools, systems and resources in place.  If your goal requires something big, like creating a task force, map out key milestones, like recruiting the team.  Your first stage of evaluation will be to monitor completion of the capacity build-out.

Want to be more strategic as you set your goals?  From the archives, here’s an ezine on thinking strategically as you set your goals.

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Bev’s Tips have been arriving as a zine on Tuesday mornings about 20 times a year since 2004. For more Tips, sign up for the zine, go to the zine archive or visit Bev’s blog. We’d love to hear your comments here on threejoy.com, or email Bev at: coach@clearwaysconsulting.com.

Follow Bev on Twitter. Connect with Bev on LinkedIn.

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Your style is a career shaper within your control

 

Personal style still matters

& dress can boost success

 Did somebody tell you that if you work hard and do a great job it won’t matter what you wear to work?  They were probably wrong.  

 The way you present yourself to other people has an impact on how they evaluate your accomplishments and potential.  And your personal style – your clothes and your grooming – influences how you show up, and how you’re perceived.

Among the situations when your style is obviously important are job interviews and presentations.  Thinking about these occasions, I went to an expert, my sister, Libby Vick.

Libby spent 10 years in politics and public relations, and for more than 20 years has been on the faculty at Northern Virginia Community College. In her Business and Professional Communication classes, students of all ages and backgrounds explore how they come across on the job or in the job market.

Whether you’re making a speech or trying to make a good impression, she says, “your audience may focus less on your words than on your non-verbal message.  In addition to things like posture and facial expressions, personal style is a part of that message.”

Having great personal style doesn’t mean you have to spend lots of money, Libby says.  You look stylish when it’s evident you thought about how to put yourself together.  For example, if your budget is tight you can still be stylish if you wear mostly black, making sure your clothes are always clean and pressed.

You’ll feel better about yourself when you know you look good, and you’re likely to perform better. Libby says that in her early teaching days she didn’t require students to dress up for presentations.  But then she realized, “the speeches students give when wearing sweats or ripped jeans to class are nothing like the speeches they give when they know they look good.”

But everything comes back to understanding your audience and recognizing that all good communication is audience-centered.  So give some thought to what you want to communicate and how it might be best expressed to the people you’re trying to reach.

You might want to kick your style up a notch if you:

  • Work with younger people.  If you still dress like you have for years they may assume your thinking is back in the 90s, as well.  Notice what your hipper young colleagues are wearing, and adapt their choices to create a style that suits a person your age.  If you don’t know where to begin, ask for advice from a friend or personal shopper.
  • Work with older people.  It won’t help your career if you look like a kid.  Get rid of the flip-flops if your colleagues think casual dress means you don’t mean business.
  • Interact with clients or customers.  You won’t make much of an impression if you’re dressed like you don’t really care.  You’ll be more credible if you look like you considered all the details, including what to wear.
  • Should be a good example.  In today’s tough market, young job seekers “need to have every little thing on their side,” Libby says.  And knowing how to look good in a work environment is part of being competitive.  If you teach students, mentor interns or work with young people, your style might be the one they learn from.
  • Are making a speech.  Libby says it’s tougher than ever to make a presentation, with audiences yearning to check their phones and tablets.  And no matter how well you know your material, you’ll lose your audience at the start if you look sloppy, uncertain or unprepared.  Dress up a bit, in an outfit that makes you look and feel good, and you’ll get off to a strong start.
  • Want to move up.  If you’re hoping for a promotion, dress like you’ve already moved up the ladder.  Instead of blending in with your peers, take a cue from your bosses, or their bosses, and dress as if you’re one of them.

Many factors shaping your career are way beyond your control. So it’s smart to take charge of all choices that are clearly within your reach.  Even if your clothes aren’t all that important to you, why not develop a style that delivers the right message?

Libby Vick teaches students of all ages to take control of the way they show up at work.

Libby Vick teaches students of all ages to take control of the way they show up at work.

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Bev’s Tips have been arriving as a zine on Tuesday mornings about 20 times a year since 2004. For more Tips, sign up for the zine, go to the zine archive or visit Bev’s blog. We’d love to hear your comments here on threejoy.com, or email Bev at: coach@clearwaysconsulting.com.

Follow Bev on Twitter. Connect with Bev on LinkedIn.

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Bev’s Tips on Reciprocal Mentoring

Want powerful mentoring?

Make it reciprocal.

The classic concept of a “mentor” is someone who’s older and more experienced.  That idea of a wise, generous senior advisor leading us along a career path is wonderful and soothing, and makes us all want mentoring. But the image is so limited, and so dated.  Here’s what can make mentoring really hum: fostering relationships that are reciprocal. 

I was thinking about the nature of mentoring during a recent long weekend, as I dropped in and out of a three-day conversation between my husband and one of his much younger professional pals.  

Andy Alexander has run an international news operation, won prizes and served a term as Washington Post ombudsman.  Once a classic newspaper guy, these days his work includes consulting, speaking, teaching and fostering media innovation at Ohio University’s Scripps College of Communication.  

Andy’s mid-20s friend, Ryan Lytle, has racked up an impressive resume as a multi-media expert in just a few years.  An outstanding 2010 Scripps College graduate, today he’s a rising star at Mashable.com, a leading source for news about social media.

Aside from the issues they touched upon, what fascinated me about the interaction between the two men was the way each listened intently and seemed to be learning from the other.  When I asked about it, Ryan said one thing he learns from veterans who grew up in a very different news business is how to build organizations and grow leadership.  Andy said, “Everything I do professionally is about the future of journalism.  And part of being engaged is staying in touch with the people who are creating that future.”

Neither Andy nor Ryan would use the term “mentor” in describing their relationship, and they didn’t think of this as a mentoring discussion.  But they both enjoy and benefit from their talks, despite their age differences and career situations. And their dialogue illustrates the benefits of an emerging concept: reciprocal mentoring, where each partner is both teacher and student. 

Actually, I think even traditional mentoring works both ways when it’s truly successful. At first glance it may seem the mentee benefits the most, getting advice and sometimes even the support of an informed advocate at critical moments.  But when the relationship clicks, the mentor gains just as much. 

Initially the joy of mentoring includes ego strokes.  It’s nice to have someone listen to you, and it can feel good when they follow your advice.  Then, as the relationship grows, the mentee’s questions and feedback can give the mentor a chance to pause and gain a new perspective.  Eventually, the conversation becomes truly two-way, with both partners seeking advice, sharing insights and exploring delicate career questions in an environment of trust.

But, as Andy and Ryan illustrate, there’s no need to wait for mentoring relationships to mature over the years into bilateral dialogues.  Why not seek relationships, or create programs, which from the very beginning are dedicated to reciprocal mentoring?

Initiating a reciprocal mentoring partnership is easiest when both people have strengths and expertise, but in different areas.  These days, when generations have such diverse skills sets, reciprocal mentoring across age groups has immense appeal. Perhaps a Boomer with leadership experience but meager social media skills might be partnered with a Millennial who understands IT and staying connected but doesn’t know how to manage people.

 Whether you want to recruit reciprocal mentors to support your own growth, or are interested in introducing the concept to your organization, here are points to consider:

  • The match is key.  Not every partnership is successful, and it can take a few tries.  Both parties should feel like there’s something to gain, and mentoring works best when both people enjoy the other’s company.  If you’re on the hunt for possible mentors for yourself, whether reciprocal or otherwise, you’re more likely to spot possibilities if you have broad social and professional circles.  So pump up your networking and find groups and activities that allow you to meet new people.  If you want to structure some kind of program, consider using social tools like LinkedIn.com as part of the matching process.
  • Require commitments.  Sometimes protégés chill their mentoring relationships by taking offense at the very advice they sought.  Partners who ask for guidance or feedback should agree to listen carefully and put aside defensive reactions.  It’s a good idea to set some ground rules at the start of a partnership. Touch upon issues like confidentiality, agree to maintain a positive tone and promise to avoid time wastes, like whining.
  • Identify specific requests. It’s not enough for partners to begin with a vague sense they’d like some career help.  Each partner should enter the process with clear ideas about issues to explore and forms of assistance that would be welcome.  Later, when the relationship is successfully launched, it might grow in surprising directions.
  • Consider logistics.  It’s great if you find a mentor in your neighborhood and can meet over coffee or lunch.  But what if you go through your professional or alumni group and find an ideal partner who lives across the country?  Explore options like phone calls, Skype or social media chats, and set a schedule that’s comfortable and convenient for both of you.

If you are looking for way to get started, think about your college alumni groups.  One way Andy and Ryan are reaching across professional generations is through their active participation in the Scripps alumni network.  

New media guru Ryan Lytle, Scripps College of Communication, Class of 2010.

New media guru Ryan Lytle, Scripps College of Communication, Class of 2010.

 

Journalist Andy Alexander, 2013 Ohio University Commencement Speaker, and Scripps College Class of 1972.

Journalist Andy Alexander, 2013 Ohio University Commencement Speaker, and Scripps College Class of 1972.

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Bev’s Tips have been arriving as a zine on Tuesday mornings about 20 times a year since 2004. For more Tips, sign up for the zine, go to the zine archive or visit Bev’s blog. We’d love to hear your comments here on threejoy.com, or email Bev at: coach@clearwaysconsulting.com.

Follow Bev on Twitter. Connect with Bev on LinkedIn.

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Habits & Time Creases

In a recent move, I noticed that two longstanding habits were being performed intermittently, and I was curious what was wrong.  These habits related to exercise, were well established, and I was having trouble understanding why they weren’t getting done.

When I noticed what was happening, I realized that in moving, the habits’ normal time of performance was interrupted by the change in time zone,  and a new pattern of sleeping and staying up somewhat later.  As a result the habits lost their time crease, that time slot when they can be done routinely without interruption from other activities or habits.  Earlier in designing the habits, the habits had been inserted into time slots or creases where they could be reliably performed, but in moving, those creases were interrupted.

Once understanding the problem, it was a pretty straightforward matter to examine where new creases existed and insert the habits there; this reflection follow by action restored the habits to regular routine performance.  

Designing and establishing habits is a multifaceted business, but my recent move reminded me how important finding a viable time crease can be to a habit’s establishment and regular performance.

Revisiting “Up the Organization”

up-the-organizationFor the writing of  the forthcoming book (2014) “A Whole New Engineer: A Surprising Emotional Journey” I was reflecting on the management and leadership influences in my life, and I had almost forgotten about Robert Townsend’s little book, Up the Organization.  I went onto Kindle and ordered it (here), reread it, and renewed my acquaintance with an old friend.  

In its day, the book was almost singlehandedly responsible for popularizing Douglas McGregor’s Theory X and Theory Y (here).  Here’s part of what he says in the section on People:

Get to know your people. What they do well, what they enjoy doing, what their weaknesses and strengths are, and what they want and need to get from their job. And then try to create an organization around your people, not jam your people into those organization-chart rectangles. The only excuse for organization is to maximize the chance that each one, working with others, will get for growth in his job.You can’t motivate people. That door is locked from the inside. You can create a climate in which most of your people will motivate themselves to help the company reach its objectives. Like it or not, the only practical act is to adoptTheory Y assumptions and get going. It isn’t easy,

Townsend, Robert C.; Bennis, Warren (2011-01-06). Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits (J-B Warren Bennis Series) (Kindle Locations 1425-1430). Wiley. Kindle Edition.

Yes, in places it is dated, but there is an authenticity and an energy the book emits that makes it worth a read today (here).   

Scarce Time versus Creating Time

CreatingTime_cvr2.indd

In working as a coach, a topic that comes up frequently with clients is time. It comes up in different guises and claims.  “I don’t have enough time to spend doing X,” where X may be something at work, a hobby, a project.  “I don’t have enough to spend with Y,” where Y is a loved one, a relative, a friend, a new acquaintance.  Oftentimes there is a request from the client to work on “time management” skills so the “scarce” resource of time can be managed, prioritized, and allocated to things that matter more.  In the past, I have often approached the move to the skill development of conventional time management with some caution as it often has seemed that there was something much deeper at stake for client; thinking of time as a scarce resource that can only be allocated can mislead clients that this is their primary (only?) option. A book recommended to me by a client helped put this into clearer perspective.  

Marney Makridakis’s delightful book, Creating Time (here)makes the point that time is as much about perception and framing as the passage of hands on a clock.  The book is divided into three sections.  The first section explores time as something that can be treated subjectively and creatively, not necessarily objectively.  The third section considers applying the book’s lessons in real life.  The second section is, for me, the real meat of the book, and it creatively reframes time in 7 different ways:

  1. Flow time
  2. Gratitude time
  3. Love time
  4. Ritual time
  5. Stillness time
  6. Visualization time
  7. Permission time

Each of these perspectives is valuable.  If only one of these is helpful to you in thinking about your days, weeks, months, and years differently, it will be worth the price of admission.  Give Creating Time a scan here

 

Radio Show: Emotional Rescue of Engineering Education

I was a guest on Kate Ebner’s radio show Visionary Leader, Extraordinary Life, on Monday, and my Georgetown University coaching cohort colleague Nancy Lamberton was the guest host. The topic for the show was The Emotional Rescue of Engineering Education and the show abstract is reprinted below:

Humans, with a population of 7 billion people and growing, increasingly depend on engineers for our survival and quality of life. Yet the engineering pipeline is threatened as fewer students choose the profession, in part because they must survive a math-science death march and in part because the journey is viewed as a lonely survival of the fittest. Dr. Dave Goldberg wants to change that. Drawing on a 34-year career as engineer, educator and coach, Dave seeks to rewire engineering education so that it entices young people and motivates them to become whole-brained, -bodied and -hearted engineers. This show explores the surprising path to a whole new engineer that runs through emotional variables such as trust, courage, connection and vulnerability. The result of this shift is a generation of engineers unleashed to face the biggest challenges of our times. Join guest host Nancy Lamberton on July 22 to hear the vision of one of the most cutting-edge innovators in education. 

You can listen to the program by accessing the show page and listening at the link here or on iTunes here

4 Reasons Universities Don’t Invest in Organizational Development & Why They Now Should

An Engineer in OD/HR Wonderland

When I took training as a leadership coach at Georgetown University, many of my colleagues in cohort 30 were in human resources (HR) or organizational development (OD).  As I had just resigned my tenure as an engineering professor at the University of Illinois, learning amidst these people was disorienting on at least two fronts.  First, engineering is more technology and thing oriented and HR/OD is more people and organization oriented, and routine discussion of social, emotional, and personal matters in a classroom setting seemed a bit weird.  Second, my colleagues all belonged to organizations that believed in the importance of investment, staff, and concerted effort to improve their organizations & I had belonged to an organization that invested almost nothing in its improvement as an organization.  I had expected the first of these going in, but the starkness of the significant investment that many if not most organizations make in themselves as organizations was bracing when compared to the almost non-existent expenditure of universities in this area.

And as I have continued to reflect on this contrast, I remain more than a bit puzzled.  Organizations in the private sector understandably grasp the importance of organizational excellence and think of it as an investment that delivers a reasonable return, and expenditures are calibrated accordingly on such things as leadership development, teamwork training and facilitation, executive coaching, and so forth.  Many of my Georgetown colleagues were attached to or consultants to organizations in the Federal government, and even there, substantial sums were expended to improve organizational effectiveness in the alphabet soup of Washington, DC.  Why was it that my university–for that matter, almost all universities–spend so little on developing their organizations qua organizations? 

4 Reasons Universities Don’t Invest in OD

As I thought about this point, I was puzzled, but in thinking about it, there are a number of reasons why universities have not invested in organizational development to this point:

University life has been stable for a long time. Universities go back to the University of Bologna founded in 1088.  Although universities have changed over the years, they have been quite stable, and traditional governance and structure have appeared to serve the institutions for a quite a long time.

The university has been viewed as an assembly of experts. Over that period of time, the university has been viewed largely as a loose assembly of  quasi-independent experts.  Yes, departmental specialization was a relatively recent invention of the 19th century, and specialization intensified around the time of World War 2, but professors have been hired for their academic excellence and expertise for nearly 10 centuries.  The primary tool of “development” of the university is sabbatical, and each of the experts is supposed to renew him or herself professional several times over the course of their academic career, but no team or institutional development takes place among faculty, by and large.

Faculty members would resist OD methods if they were introduced.  Elsewhere (here), I have written about how universities may actually retard faculty development, and if this is so, fairly early stage faculty would tend to resist OD methods if they were introduced.  In engineering, for example, hard-core “rigorous” engineering professors would reject methods coming from less technical fields as being too soft or “not rigorous” regardless how much they were needed or useful.  It is reasonable to imagine that other disciplinary experts would reject out-of-discipline expertise out of hand (except for HR/OD faculty members perhaps).  

Universities are not led and managed, they are administered and governed.  And the language that we use surrounding the university is interesting. Professors and the university require governance and administration, not management and leadership.  In coaching, we distinguish between administration, management, and leadership as a distinction between past, present, and future.  Those selected to take a place in the university hierarchy are called “administrators” and their job is to bring forth a somewhat smoother version of the past going forward. Faculty members expect to be involved in “governing” the university through committee work and quasi-democratic process.  To accept OD methods in the university is tacit admission that the university needs leadership and management and to risk diminishing faculty voice in governance. 

This helps us understand why organizational development is not being used in universities, and interestingly, the list also helps us understand why OD is needed, badly and now.

The Times They Are a Changin’

bob_dylan_by_daniel_kramer1Although universities have not used organizational development methods because of their stability, their nature as an assembly of experts, resistance from faculty members in early stages of adult development, and because of their leadership structure and culture, universities now face exogenous forces that flips the logic of previous times.  This blog has written about each of the matters, and so we simply summarize the counterpoint to each of the 4 points of the previous section:

  1. MOOCs & the democratization of research are destabilizing a 10-century consensus of the nature of the university.
  2. The notion of expertise is under attack in the classroom and the laboratory. Returns to expertise are diminishing rapidly.
  3. Faculty members need exactly the kinds of deep development and coaching that OD methods can bring to the organization and to individuals within it.
  4. If the notion of a residential university is to survive, it needs more leadership and management, less administration, and reforms to permit innovation and maintain faculty governance, both.

As such, I predict that organizational development methods and coaching will increase in usage as these forces are faced.  Bringing OD to the university without provoking a faculty reaction requires sensitivity to the culture of the university, an understanding of the importance of faculty governance, and a respect for the traditions of the faculty and the university.  ThreeJoy Associates brings those things to its work.  Write me at deg@threejoy.com to understand ways in which these methods may be helpful in promoting innovation and effective change in your organization.  

Bev’s Tips on Compliments

 To keep the compliments coming

learn to accept them gracefully.

I grew up believing the proper way to respond to a compliment was with modesty.  If somebody said, “What a pretty dress,” my response was something like, “Oh, this cheap old thing?”

When I was a young lawyer, if I worked long hours on a tough memo and a partner said, “You did a nice job,” I was inclined to answer in the same way.  I’d belittle my efforts by saying something like, “No big deal” or, “It was really a team effort.”

My typical response was wrong in so many ways.  For one thing, it reframed the partner’s assessment of the quality of my work.  Instead of reading my mind and understanding that I’d struggled hard to produce a first class draft, the partner would tend to take me at my word and recall the project as not a big deal.

Beyond that, when I deflected a compliment I drained the energy from what should have been a positive moment.  When the partner offered kind words, I made him feel a little bit bad, instead of a little better.   And I denied myself the benefits which a compliment can bring.

It wasn’t until I became a manager myself that I understood how the compliment exchange should go.  To your brain, receiving a compliment is a reward, like a little cash, and research suggests that you perform even better after accepting a reward.  So your first step after hearing a compliment is to pause for an instant, and get the full value of the moment.

When you do open your mouth to respond, you have two goals: to reinforce the positive evaluation that led to the compliment, and at the same time to make the giver feel good. Here are suggestions for accepting compliments on your work:

  • Say “thanks.”    Begin your response by saying “thank you.”  And sound like you mean it.  Even if a little voice in your head says, “I don’t deserve it,” or, “He doesn’t mean it,” ignore your doubt.  Smile and express appreciation for the compliment.
  • Show your pleasure at a job well done.  It’s not immodest to acknowledge satisfaction with good work.  After saying “thanks,” you might add a brief phrase like, “I’m proud of this one,” or “I’m so pleased that I could help.”
  • Share the credit.  Although you don’t want to deny your contribution, you don’t want to hog the limelight, either.  If it truly was a team effort, share the praise. Add a simple comment like, “I couldn’t have done it without Tom – he was terrific.”
  • Return the compliment.  You can prolong the nice moment by offering a compliment in return.  Say something like, “Your good advice made such a difference.”  But this only works if your words are sincere.  Fake praise can be just another way of deflecting a compliment.
  • Keep it short. When the compliment exchange goes on too long it can become uncomfortable.  If the flow of praise feels unending, it’s OK to turn it off with a light comment like, “Aw shucks.  That’s enough now.  You’re making me blush.”
  • Manage your “impostor syndrome.”  Sometimes high achievers find it extremely difficult to hear praise, believing they don’t really deserve it.  If you feel like an imposter, and not really good enough to deserve such kind words, ignore your discomfort and accept the compliment gracefully.  Then try these easy techniques for learning to be comfortable when your work gets rave reviews.

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Bev’s Tips have been arriving as a zine on Tuesday mornings about 20 times a year since 2004. For more Tips, sign up for the zine, go to the zine archive or visit Bev’s blog. We’d love to hear your comments here on threejoy.com, or email Bev at: coach@clearwaysconsulting.com.

Follow Bev on Twitter. Connect with Bev on LinkedIn.

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Bev’s Tips on How to bounce back when they say “no”

 

Hit by professional rejection?

Try these tips for handling it.

 

A highly qualified professional went after his dream job. “Paul” has a solid record of extraordinary career success and he was confident about being the winning candidate.  Then he felt devastated when he didn’t get the job.  Paul wrote me about the intensity of his reaction. 

“I hate how this news makes me feel,” Paul said. “Not only did I miss out on a job that I really wanted, but the company hired someone against whom I stacked up very well.” 

“Aside from frustration and sadness, I also have second-order emotions regarding this decision,” Paul said. “Namely, I’m angry at myself for feeling sad and frustrated. These aren’t becoming emotions of a gentleman, and certainly I know rationally that they aren’t the ‘right way’ to deal with rejection.” 

That was a couple of months ago and Paul is feeling much better. He suggested that his struggles and our dialogue about career rejection might be useful to others trying to get over a career disappointment.  These tips helped Paul, and we hope they might help you in handling career rejection:

  • Know that pain is normal.  As someone who has read a lot of history, Paul realized that all great leaders faced setbacks on their paths to glory.  But that knowledge didn’t help him feel better.  He was embarrassed about experiencing such pain from something that happens to everyone. “I understand your frustration and the other emotions swirling around,” I said to Paul.  “This is a normal passage for all high achievers.  Everybody gets rejected eventually and the pain is tougher when you are not used to it.”  Knowing it’s OK to feel bad was helpful to Paul, and he chose to let go of those secondary emotions, like guilt for feeling grief.
  • Write about your pain.  A useful way of dealing with pain is to examine it.  When you carefully notice details about your pain, you start to feel some distance from it.  I suggested that Paul take notes about his pain.  I asked him, “What does it feel like to be sad and frustrated? Describe your feelings precisely? Where do you feel stress in your body?  What are your repetitive thoughts?  Are you making it worse by projecting what this blow means for the future?”
  • Share with your inner circle.  A key to Paul’s rapid recovery is the support he received from his partner and a few close friends.  “I found it really helpful just to share my anxieties with them because good friends who know you well can help you maintain perspective,” he said.
  • Understand what you lost.  When you face professional rejection, some of your sadness is a sense of loss because you don’t have the opportunity you sought.  But sometimes people feel awful about not getting a job they didn’t even care about.   They like winning and feel rejected whether or not they wanted the prize.  It may help you refocus on the future if you can be specifically identity what really hurt.  Are you mostly concerned about the opportunity, the prestige or the money?  The more clearly you understand the cause of your disappointment, the better you will be at articulating and looking toward your next goals.
  • Keep a gratitude journal.  One of the best antidotes for negative emotion is gratitude.  Research has demonstrated that when you feel grateful the part of your brain associated with anxiety quiets down.  You can pull yourself out of a bad place by focusing on the things in your life and career that are going well.  A useful exercise is to take a few minutes at the end of every day to write about five aspects of your work life for which you’re grateful.
  • Be gracious in defeat.  While Paul was honest about how he felt with a trusted few, for most of the world he put on his game face and avoided any show of disappointment.  That worked out well for him, and one of the executives involved in the negative decision helped make a connection that led to a job that’s an even better fit.

In the depth of his despair, Paul asked, “What’s the silver lining here?”  One answer is that you can learn how to navigate career transitions, and overcoming setbacks is part of the learning process.  And, I said, “now that you finally have this big disappointment out of the way, you’ll start to build up antibodies for the next time, like with chicken pox.”

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