In the article Engineering Students Can Do X on Huffington Post (here) I talked about the role of trust and other essentially emotional variables in effective education reform, but what is trust? It is a word that we use quite a lot, but it is one that we use in a number of different senses, oftentimes without clarity or precision.
A resource to better understanding of trust is the book by Bob Solomon and Fernando Flores, Building Trust: In Business, Politics, Relationships, and Life, and the review at Coaching Counsel (here) covers a number of the essential points. I became familiar with Bob Solomon by taking most of his Teaching Company courses in philosophy. Fernando Flores is know for his dissertation in which he laid the foundations for modern coaching in Speech Acts and Heidegger (see earlier post on speech acts here), and Building Trust picks up where that work left off by viewing trust as action, really an investment, one that effects both the person trusted and trusting person.
There are other business books that deal with trust, but if you are interested in a conceptually rigorous examination of the concept, take a look at Building Trust.